Understand what you can see · Pith
Loose masonry and safe observation
Visible loose or displaced masonry deserves a cautious response. A better photograph is not worth standing beneath material that may fall or touching it to test movement.
Keep the area clear
Describe the location and take photographs only from a safe accessible position. Keep people away from the affected area while arranging assessment. If there is an immediate danger, contact the appropriate emergency service rather than waiting for an online quotation.

Define the next step
An online image cannot establish that a wall is safe. The next step may need an on-site specialist assessment before a repair scope can be prepared.
Take it to your project conversation
Your repair checklist
Use these points to prepare your brief. Tick them as you go; the checklist is for this page visit.